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Privacy Policy

Privacy Policy — Art Escape NZ
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Effective Date: 1 September 2024
Last Updated: 29 October 2025

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Art Escape NZ (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.

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1. Who We Are

Legal Entity: Art Escape NZ
Business Address: 44 Wharf Road, Te Atatū Peninsula, Auckland, New Zealand
Contact Email: info@artescapenz.com

We are the agency responsible for your personal information.

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2. Information We Collect

We may collect the following types of information:

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Directly from you

  • Name, contact details (email address, phone number)

  • Booking and purchase details

  • Payment information (processed securely by third-party providers)

  • Communication preferences (marketing opt-ins)

  • Photos or videos captured during Art Escape NZ events (see Section 7)

Automatically from your device

  • Website usage analytics (pages visited, click behaviour)

  • IP address and browser/device information

  • Cookies, pixels, and tracking technologies for analytics and advertising

We do not intentionally collect sensitive information unless necessary (for example, accessibility or safety requirements you choose to provide).

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3. How We Collect Information

  • When you book an experience, purchase a product, or contact us

  • When you subscribe to our mailing list or follow our social media channels

  • Through cookies, analytics tools, and advertising pixels

  • When you participate in events where photography or filming occurs

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4. Why We Collect and Use Information

We collect personal information for purposes including to:

  • Process workshop bookings and online orders

  • Provide customer service and operational updates

  • Send promotional offers, newsletters, and event information (if opted-in)

  • Improve our website, marketing performance, and services

  • Comply with legal, financial, and tax obligations

We may also use information for advertising and remarketing campaigns (e.g., Facebook, Google), in accordance with your preferences and applicable regulations.

You may opt-out of marketing communications at any time by clicking “unsubscribe” in an email or contacting us.

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5. Sharing Your Information

We do not sell personal information.

We may share data with trusted service providers who support our operations, including:

  • Mailchimp (email marketing)

  • Website & hosting platforms

  • Secure payment processors

  • Analytics and advertising tools (e.g. Facebook Pixel, Google Analytics)

  • IT and marketing support

Some providers may store information outside New Zealand. We ensure appropriate safeguards are in place as required under New Zealand Privacy Act rules for international transfers.

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6. Data Retention

We retain personal information only as long as necessary for the purposes collected:

  • Booking and purchase information: up to 7 years to meet accounting/legal requirements

  • Marketing information: until you unsubscribe or request deletion

  • Photos/videos: until consent is withdrawn or no longer required for marketing activities

You may request deletion at any time (see Section 9).

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7. Photography and Video at Events

We regularly take photos and video during workshops and events for promotional purposes (website, social media, marketing materials).

We will make reasonable efforts to notify attendees prior to filming/photography.
If you do not wish to appear in any content, please inform us before or during the event.

Content will be promptly removed upon request where possible.

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8. Cookies & Tracking Technologies

Our website uses functional, analytics, and advertising cookies including tracking pixels for:

  • Website performance analytics

  • Behaviour insights and traffic measurement

  • Advertising and remarketing

You may disable cookies through your browser settings or configure cookie preferences on our site.

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9. Your Privacy Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

  • Object to specific uses of your personal information

Contact us at info@artescapenz.com to make a request.
We may require verification of your identity before responding.

If you have concerns about how your information has been managed, you may contact the Office of the Privacy Commissioner: privacy.org.nz

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10. Data Security

We take reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access, modification, or disclosure

If a privacy breach occurs that poses a risk of serious harm, we will notify affected individuals and the Privacy Commissioner as required by law.

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11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational or legal changes.
The revised version will be posted on our website with an updated “Last Updated” date.

We encourage you to review this page regularly.

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